Privacy Policy

Personal Information

When you use our services, we collect:

• Name and contact information (email address, phone number, mailing address)
• Payment information (processed securely through third-party payment processors)
• Order details and service preferences
• Communication history with our team

Photographs

We collect the photographs you submit for restoration. These may include images of people, places, and personal moments that you choose to share with us for restoration purposes.

Technical Information

• IP address and device information
• Browser type and operating system
• Website usage data and analytics
• Cookies and similar tracking technologies

We use your information to:

• Provide photo restoration and colorization services
• Process payments and fulfill orders
• Communicate with you about your orders
• Send service updates and important notifications
• Improve our services and customer experience
• Respond to customer support inquiries
• Prevent fraud and ensure security
• Comply with legal obligations

We will only use your photographs for the restoration services you requested. We do not use your photos for any other purpose without your explicit permission.

We implement multiple layers of security to protect your information:

• Encryption: All data transmission is encrypted using SSL/TLS technology
• Secure Storage: Your photographs are stored on encrypted, secure servers
• Access Controls: Only authorized personnel can access your information
• Regular Audits: We conduct security assessments and updates regularly
• Limited Retention: Photos are deleted after project completion unless you request otherwise

We do not sell, rent, or trade your personal information. We may share information only in these limited circumstances:

Service Providers

We work with trusted third-party service providers who help us operate our business (payment processors, cloud storage providers, email services). These providers are bound by strict confidentiality agreements and can only use your information to provide services to us.

Legal Requirements

We may disclose information if required by law, court order, or government request, or to protect our rights, property, or safety.

Portfolio Use

We may display before/after examples of restored photos in our portfolio and marketing materials. We will always ask for your explicit permission before using your photos publicly, and you can opt out at any time.

We retain your information for different periods:

• Photographs: Deleted 30 days after project delivery (unless you request extended storage)
• Order Information: Kept for 7 years for accounting and legal purposes
• Marketing Communications: Until you unsubscribe
• Account Data: Until you request deletion

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request corrections to inaccurate information
• Deletion: Request deletion of your personal information and photographs
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Request your data in a portable format
• Withdraw Consent: Withdraw permission for portfolio use of your photos

To exercise any of these rights, please contact us using the information below.

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve user experience
• Measure effectiveness of marketing campaigns

You can control cookie settings through your browser preferences. Note that disabling cookies may affect website functionality.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by email or through a prominent notice on our website. The "Last Updated" date at the top of this policy indicates when it was last revised.